Top Senior Level Customer Success Jobs in Chicago, IL

Deliver program consulting services to Qualtrics customers to shape world-class CX programs. Interact with client stakeholders, understand business needs, and guide program development. Collaborate with teams to expand Qualtrics' footprint and drive growth.

The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers. They drive user adoption, provide thought leadership, resolve issues, and contribute to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, driving customer adoption and retention, and serving as the voice of the customer for product enhancement. The role also involves staying current on industry trends, providing thought leadership, and achieving milestones in customer growth and satisfaction.

The Client Services Director is responsible for leading, mentoring, and managing the front-line Client Services team to ensure client satisfaction and retention. They troubleshoot problems, develop client service protocols, resolve complex issues, and collaborate with various departments to enhance client experience. Additionally, they contribute to product development, deliver training, assist in sales efforts, analyze customer data, and oversee client services policies.

Join as a Global Technical Product Support Specialist focusing on Product Development and Technical & Quality Support for the Americas region. Responsibilities include managing technical support, quality support, and new product development, as well as knowledge management. Must have 5 years of experience in a technical support environment and strong skills in technical analysis and troubleshooting.

Senior Customer Success Manager responsible for managing B2B client relationships, driving customer success, and increasing client investment with Flywire. Requires 5+ years of relevant experience in a collaborative environment, preferably in a SaaS payment business.

ZS is seeking a Senior Lead in Customer Success to work on cutting-edge solutions in AI SaaS products, advanced analytics, and AI frameworks. The role involves client-facing responsibilities, delivering insights and impact summaries, and building data science models.

As a Client Service Executive, you will serve as the primary day-to-day contact for clients, drive adoption of Origami's products, maintain client satisfaction, and support the configuration and implementation of software. Responsibilities include client relationship management, driving product adoption, support, configuration, and identifying sales opportunities. Qualifications include 5+ years of client-facing experience, Bachelor's Degree, and skills in SQL, JavaScript, and XML. Previous experience in project management and P&C Insurance Claims, Policy, or Billing is preferred.